Revenue Recovery Agent

What is Revenue Recovery Agent?

• D&D Dispute Automation. The Revenue Recovery Agent is an autonomous AI worker that fights invalid demurrage and detention (D&D) charges from ocean carriers and terminals. It monitors container milestones, identifies billing errors, and files disputes with evidence packages before payment deadlines.
• The $15.4 Billion D&D Problem. Ocean carriers collected $15.4 billion in D&D fees in recent years, with industry estimates suggesting 10-15% of charges are invalid or disputable. Shippers accept these charges because manual dispute processes cost more than the recovery value for individual containers.
• Milestone Forensics. Invalid D&D often stems from carrier delays, equipment unavailability, or port congestion outside the shipper's control. The agent reconstructs the complete container journey from AIS data, terminal records, and carrier milestones to identify root cause and liability.
• Systematic Recovery. Individual D&D charges may seem small ($500-$2,000), but across hundreds of containers annually, the aggregate represents 1-3% of freight spend. Automated dispute filing makes every charge worth fighting, recovering revenue that manual teams would write off.

Replaces:

• Manual tracking of container free time and Last Free Day.
• Spreadsheet reconciliation of carrier invoices against milestones.
• Email-based dispute correspondence with carrier claims departments.
• Accepting invalid charges because dispute cost exceeds recovery value.
• Post-mortem analysis of D&D spend without actionable recovery.

Why Revenue Recovery Agent?

• Recover 15% of D&D Spend. Companies deploying automated D&D dispute systems report recovering 10-15% of annual demurrage and detention costs. The Revenue Recovery Agent identifies invalid charges that human teams miss or deprioritize, turning write-offs into recovered cash flow.
• 90% Reduction in Dispute Time. Manual D&D disputes take 2-4 hours per container to research, document, and file. The agent automates this workflow end-to-end, reducing per-dispute effort to minutes. Finance teams can fight every charge instead of triaging based on amount.
• Evidence-Based Claims. Carriers reject poorly documented disputes. The agent compiles irrefutable evidence packages: AIS vessel tracking, terminal appointment records, equipment availability logs, and contractual free time terms. This documentation increases win rates from 30% to 70%+.
• Proactive Charge Prevention. Beyond recovery, the agent alerts operations teams before free time expires. Real-time countdown alerts enable cargo pickup before D&D accrues, preventing charges entirely rather than disputing them after the fact.

How It Works

1. Milestone Ingestion. The agent connects to carrier tracking APIs, terminal operating systems, and TMS platforms to ingest container events. It reconstructs the complete journey timeline: vessel arrival, discharge, availability, gate-out, and empty return.
2. Charge Validation. When D&D invoices arrive, the agent matches charges against milestone data. It identifies invalid charges: equipment not available during billed period, vessel delays causing late arrival, terminal appointments unavailable, or contractual free time miscalculations.
3. Evidence Compilation. For disputable charges, the agent generates evidence packages. It extracts relevant screenshots, calculates actual free time, cites contract terms, and drafts dispute narratives referencing specific dates and events.
4. Dispute Filing & Tracking. The agent submits disputes via carrier portals or email, tracks response status, escalates unresolved claims, and reports on recovery outcomes. It maintains audit trails for accounting and identifies patterns for operational improvement.

Get Started

Stop accepting invalid D&D charges as the cost of doing business. Deploy the Revenue Recovery Agent to automatically identify, dispute, and recover overcharges while gaining visibility into your container operations.