How does Document Chaser integrate with our existing TMS like CargoWise or McLeod?

The agent utilizes API-first connectivity to sync bi-directionally with major TMS platforms. It reads shipment status updates to trigger outreach and writes back valid documents and metadata directly into the load record, ensuring your system of record is the single source of truth.

Can the AI distinguish between a valid POD and a useless image?

Yes. The worker employs advanced Computer Vision models trained specifically on logistics documents. It checks for specific features like signatures, dates, carrier logos, and bill numbers. If an image is blurry or irrelevant, the agent rejects it and asks the driver to retry.

Will carriers and drivers actually respond to an AI agent?

Drivers respond because it speeds up their payment. The agent's messages are concise and actionable (e.g., 'Upload POD for Load #123 to get paid'). By providing an immediate, mobile-friendly upload link, it removes friction compared to waiting on hold or sending emails.

What happens if a document is missing for weeks?

The agent executes a configurable escalation matrix. After a set number of autonomous attempts, it can escalate the issue to a human manager or flag the carrier's scorecard. It provides a full audit log of every attempt made, crucial for dispute resolution.

Is the data extraction accurate enough for automated invoicing?

Absolutely. Modern Intelligent Document Processing (IDP) achieves 99% accuracy on standard trade documents. The system uses confidence scoring; if the AI is unsure about a specific handwritten value, it flags that specific field for a quick 'human-in-the-loop' review.

Document Chaser - AI-Powered Auto-Follow Up for Global Trade

Document Chaser is an AI worker that autonomously retrieves missing PODs, BOLs, and delivery receipts.

It reduces document processing costs from $20 to $1.50 per document (92.5% savings) while eliminating the manual email ping-pong that delays invoicing.

What is Document Chaser?

The Unbillable Revenue Solver. Solves the industry's most persistent bottleneck: missing PODs, BOLs, and signed delivery receipts. With 4 billion paper documents in circulation at any moment, a single missing signature can stall the entire Order-to-Cash (O2C) cycle. Replaces reactive "dialing for docs" with proactive intelligent automation.
Agentic Workflow Orchestrator. Integrates directly with TMS and ERP to monitor shipments in real-time. When a load is marked "Delivered" but lacks documentation, it springs into action using carrier portal scraping, EDIs, personalized emails, or SMS. Uses NLP to interpret carrier replies and autonomously search archives for misplaced attachments.
Financial Acceleration Engine. Retrieves and validates PODs within hours rather than days or weeks, directly impacting Days Sales Outstanding (DSO). Performs Intelligent Document Processing (IDP) using computer vision to verify signatures and legibility, rejecting incomplete documents instantly.
Revenue-Headcount Decoupling. Ensures your billing team always has verified evidence for immediate invoicing. Continuous autonomous hygiene prevents upstream errors from becoming billing disputes weeks later.

Replaces:

Manual Email Follow-ups - Hundreds of daily "missing paperwork" emails to carriers.

Portal Scraping & Login - Logging into dozens of carrier websites to download PODs.

Inbox Hunting - Searching shared "accounting@" inboxes for mislabeled driver attachments.

Visual Document Inspection - Human verification of signatures and legibility.

TMS Data Entry - Manual file uploads and load number tagging.

Ready to see Document Chaser in action?

Why Document Chaser?

Accelerate Cash Flow Velocity. Retrieve PODs within minutes of delivery for immediate invoicing. Automated processing reduces administrative costs from $20 down to under $1.50 per document (92.5% savings), improving working capital availability and cash conversion cycles.
Eliminate Administrative Busy Work. Logistics coordinators spend 40-60% of their day on non-revenue tasks. Automate retrieval and indexing so staff can focus on carrier relationship management and exception handling rather than data entry.
Enhance Carrier & Driver Experience. "Smart cadence" logic times follow-ups appropriately via the carrier's preferred channel (portal, email, text). Reduces friction and positions your company as a professional, tech-enabled partner.
Ensure Audit-Ready Compliance. Complete shipment records create an immutable digital audit trail. Document validation prevents the "empty file" problem, ensuring stored documents meet legal and financial compliance requirements.

How It Works

Workflow Automation

How Document Chaser integrates with your systems

Missing Document Tracker

DocumentsChaseFollow-Up

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Scans shipment records for missing documents, filters overdue items, uses AI to draft follow-up emails to carriers, and logs all chase activity.

Status Monitoring & Trigger. Monitors TMS/ERP for "Delivered" shipments with "Missing Document" flags. Filters by elapsed time (e.g., "1 hour post-delivery") and prioritizes by invoice value or customer SLA requirements.
Multi-Channel Retrieval. Executes carrier-specific strategy: portal login, API queries for major carriers; personalized email/SMS with secure upload links for smaller carriers and owner-operators.
Intelligent Validation (IDP). Computer Vision and OCR verify document type, signature presence, and BOL number match. Blurry or incomplete documents trigger immediate correction requests.
Indexing & Billing Trigger. Auto-uploads to TMS/ERP with correct metadata, changes status to "Ready to Bill," and triggers invoice generation workflow without human keystrokes.

Get Started

Stop letting missing paper hold your revenue hostage. Deploy the Document Chaser to automate post-delivery workflows and turn your operations team into a profit center.

See how Document Chaser works for your business

Core Capabilities

Autonomous Portal Scraping

Logs into carrier portals automatically to download and index proofs of delivery without human intervention or delay.

Signature Verification Logic

Uses computer vision to verify presence of valid signatures on delivery receipts before accepting the document.

Multi-Channel Follow-Up

Orchestrates persistent email and SMS reminders to drivers until valid documentation is successfully retrieved and verified.

Contextual Inbox Parsing

Scans shared email inboxes to identify and extract mislabeled shipment documents using natural language processing models.

Who It's For

Freight Brokerages

Deploy Document Chaser to manage high-volume carrier transactions, ensuring owner-operators submit paperwork before payment release to accelerate shipper invoicing.

Third-Party Logistics (3PL)

Use the worker to enforce standard operating procedures across warehouses, ensuring every inbound shipment has a clean digital audit trail.

Enterprise Shippers

Implement the worker to automate the collection of delivery proofs from non-integrated carriers, validating invoices against actual receipts to prevent overpayment.

Value Outcomes

Reduced Days Sales Outstanding

20% lower DSO

Accelerate the billing cycle by ensuring invoices are ready minutes after delivery, improving working capital availability.

Processing Cost Reduction

92.5% cost reduction

Slash administrative overhead by removing manual touches, reducing the cost per document from $20 to under $1.50.

Billing Accuracy

99% dispute reduction

Eliminate billing disputes by securing 100% verified Proof of Delivery for every invoice before it is sent.

Staff Productivity

40% time reclaimed

Free up logistics coordinators from data entry, allowing them to focus on revenue-generating activities like load booking.

Strategic Value for Decision Makers

For the CFO

**Liquidity & Working Capital.** Missing paperwork is the primary drag on our Cash Conversion Cycle. Document Chaser is a liquidity engine that automates POD retrieval, reducing DSO and unlocking millions in working capital trapped in unbilled receivables.

For the COO

**Scalability & Efficiency.** Our back-office headcount scales linearly with shipment volume, killing margins. This AI worker breaks that dependency, allowing us to double freight volume without hiring new billing coordinators while enforcing 100% process compliance.

For the Owner

**Asset Value & Trust.** In a fragmented market, the company with the cleanest data wins. Document Chaser builds an unassailable digital moat around operations, turning the back office into a tech-enabled asset that drives valuation rather than a cost center.

Why Export Arena

Document Chaser is not a standalone tool - it's part of Export Arena's AI & Automation Department as a Service. Pre-trained on global trade nuances, from HS codes to geopolitical risk, it delivers strategic insights tailored to C-suite decision-making. We provide resilience as a service.

See how Document Chaser works for your business