Your Privacy Matters
We're committed to protecting your personal information and being transparent about how we use it.
Last updated: December 2024
Quick Summary
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, company details
- Account Information: Username, password (encrypted), profile information
- Business Information: Company size, trading volume, industry type
- Trade Documents: Invoices, shipping documents, customs forms (processed securely)
Information We Automatically Collect
- Usage Data: How you interact with our platform, features used, time spent
- Device Information: Browser type, IP address, device identifiers
- Log Data: Server logs, error reports, performance metrics
How We Use Your Information
Service Delivery
- • Process trade documents with AI
- • Provide compliance checking
- • Generate reports and analytics
- • Maintain your account
Communication
- • Send service notifications
- • Provide customer support
- • Share product updates
- • Respond to inquiries
Improvement
- • Enhance platform performance
- • Develop new features
- • Fix bugs and issues
- • Analyze usage patterns
Legal Compliance
- • Meet regulatory requirements
- • Prevent fraud and abuse
- • Protect our legal interests
- • Comply with law enforcement
Information Sharing
We do not sell your personal information
We may share information only in these limited circumstances:
Service Providers
Trusted third parties who help us provide services (cloud hosting, payment processing, analytics)
Legal Requirements
When required by law, legal process, or to protect rights and safety
Business Transfers
In case of merger, acquisition, or sale of assets (with continued privacy protection)
With Your Consent
Any other sharing will be with your explicit consent
Data Security
Technical Safeguards
- • End-to-end encryption
- • SOC 2 Type II compliance
- • Regular security audits
- • Secure data centers
- • Multi-factor authentication
Operational Controls
- • Limited data access
- • Employee background checks
- • Privacy training programs
- • Incident response procedures
- • Regular backups
Your Privacy Rights
Access Your Data
Request a copy of your personal information
Correct Information
Update or correct inaccurate data
Delete Your Data
Request deletion of your personal information
Restrict Processing
Limit how we use your information
Data Portability
Export your data in a common format
Opt-Out
Unsubscribe from marketing communications
International Transfers
Export Arena operates globally and may transfer your information to countries outside your jurisdiction. We ensure appropriate safeguards are in place:
- • EU-US Data Privacy Framework compliance
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by relevant authorities
- • Your explicit consent when required
Data Retention
We retain your information only as long as necessary:
Account Data
While your account is active, plus 30 days after deletion request
Trade Documents
7 years or as required by trade regulations
Usage Logs
12 months for security and analytics purposes
Marketing Data
Until you opt-out or 2 years of inactivity
Contact Us
Have questions about this Privacy Policy or want to exercise your rights? Contact us:
Phone
+1 (234) 567-890Data Protection Officer: For EU/UK residents, you can contact our DPO atdpo@exportarena.com
Policy Updates
We may update this Privacy Policy periodically. We'll notify you of significant changes by:
- • Posting the updated policy on our website
- • Sending email notifications for material changes
- • Updating the "Last updated" date above
Your continued use of our services after updates constitutes acceptance of the revised policy.
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