What types of deductions can the Dispute Resolution Agent handle?

It handles a wide range of claims including shortages, pricing discrepancies, compliance fines, and late delivery penalties by validating them against shipping documents.

How does it access the necessary evidence?

The agent connects via API to your ERP and carrier portals to retrieve Commercial Invoices, Packing Lists, and signed Proof of Delivery (POD) documents automatically.

Can it file disputes directly in retailer portals?

Yes. The **Dispute Resolution Agent** is capable of logging into major retailer vendor portals (like Amazon or Walmart) to upload evidence and submit claims autonomously.

Is it worth fighting small deductions?

Absolutely. Because the agent's marginal cost is near zero, it can profitably dispute even small claims (e.g., under $50) that human teams ignore, recovering significant aggregate value.

Does it provide insights into why we are getting deductions?

Yes. It aggregates claim data to identify trends and root causes, such as specific carriers or warehouses associated with higher error rates, enabling process improvement.

Dispute Resolution Agent | AI Workers

Dispute Resolution Agent is an AI worker that autonomously fights invalid retailer chargebacks using three-way match validation.

It recovers 10-20% of deduction value typically written off while reducing dispute resolution time by 50%.

What is Dispute Resolution Agent?

Deduction Defense System. Suppliers suffer "profitless prosperity" from retailer deductions - automated audit algorithms deduct fees for short shipments, pricing discrepancies, labeling errors. These amount to 5-10% of gross revenue. Finding a POD to contest $100 shortage claim costs more than the recovery. Dispute Resolution Agent validates every claim and disputes invalid ones with forensic precision 24/7.
Three-Way Match Automation. Integrates with retailer portals, ERP systems, and carrier feeds. Retrieves Commercial Invoice, Packing List, and signed POD. Computer vision verifies signatures and timestamps confirming full delivery. When retailer claims shortage despite clean POD, compiles "Proof of Debt" package with highlighted evidence and dispute letter citing vendor agreement terms.
Zero-Marginal-Cost Fighter. Human teams can't economically fight chargebacks under $50, creating significant aggregate losses. Near-zero marginal cost per interaction allows disputing every single invalid penny regardless of claim size. Prevents retailers from bleeding margins through thousands of micro-deductions.
Root Cause Intelligence. Aggregates deduction data to identify systemic operational failures - specific packaging lines causing damage claims, carriers consistently missing appointments. Surfaces root causes enabling operations to fix upstream issues and improve perfect order rate.

Replaces:

Daily login to multiple retailer portals for claim details and status.

Tedious search through email archives for signed BOLs or PODs.

"Stare and compare" verification of invoice items against remittance codes.

Manual composition of repetitive dispute narratives.

Blanket-approving small deductions due to administrative cost.

Ready to see Dispute Resolution Agent in action?

Why Dispute Resolution Agent?

10-20% Revenue Recovery. Significant portion of deductions are erroneous. Systematically challenging invalid claims with irrefutable proof recovers 10-20% of deduction value that would otherwise be lost. Recovery flows directly to bottom line as non-dilutive capital.
50% Resolution Time Reduction. Manual dispute resolution takes weeks or months to gather evidence and file claims. Automating data aggregation and filing compresses cycle by 50%, accelerating cash conversion and ensuring filing within strict retailer time windows.
Long Tail Elimination. Small chargebacks create significant aggregate losses when ignored. Profitably dispute every invalid penny regardless of size. Prevents retailer algorithms from bleeding margins through micro-deduction death by a thousand cuts.
Operational Prevention. Beyond recovery, provides strategic intelligence. Identifies patterns - specific packaging lines causing damage claims, carriers missing appointments. Empowers operations to fix upstream issues and prevent future fines.

How It Works

Workflow Automation

How Dispute Resolution Agent integrates with your systems

Dispute Auto-Classifier

Dispute ClassificationCase RoutingWin Analysis

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Classifies incoming disputes by type, gathers supporting evidence, and routes each case to the appropriate handler.

Claim Ingestion. Monitor retailer vendor portals and EDI feeds continuously. Ingest claim data with reason codes and disputed amounts. Retrieve corresponding internal invoice and sales order from ERP.
Forensic Matching. Access carrier portals to download POD. Use OCR to extract delivery confirmation details. Cross-reference quantity shipped, billed, and received against retailer's claim to identify discrepancies.
Evidence Generation. When data proves deduction invalid, compile comprehensive evidence package: signed POD, commercial invoice, dispute narrative citing transaction details. Format to meet retailer's specific dispute requirements.
Autonomous Filing. Log into retailer's portal, upload evidence, submit claim. Monitor status, flag rejections for human review, auto-re-file if additional data requested. Ensure no claim falls through cracks.

Get Started

Deploy Dispute Resolution Agent to audit every claim, recover 10-20% of lost revenue, and turn accounts receivable into a profit recovery center.

See how Dispute Resolution Agent works for your business

Core Capabilities

Autonomous Claim Validation

Cross-references retailer claims against internal shipping logs and PODs to identify invalid chargebacks instantly.

Forensic Evidence Assembly

Compiles 'Proof of Debt' packages including signed PODs and invoices to substantiate disputes automatically.

Portal-Based Dispute Filing

Logs into retailer portals to upload evidence and submit claims without human data entry.

Root Cause Analytics

Analyzes deduction patterns to identify upstream operational errors like packaging or carrier issues.

Who It's For

CPG Manufacturers

To recover revenue from high-volume shortage claims and compliance fines issued by big-box retailers.

Wholesale Distributors

To manage thousands of line-item deductions across complex distribution networks and mitigate margin leakage.

Shared Service Centers

To automate the dispute resolution process for multiple business units, reducing administrative overhead.

Value Outcomes

Revenue Recovery

10-20% recovery rate

Reclaim profits. Systematically recovers **10-20%** of invalid deduction value typically written off.

Cycle Time Reduction

50% faster resolution

Resolve faster. Reduces the time to resolve disputes by **50%**, accelerating cash flow.

Operational Efficiency

90% cost reduction

Lower costs. Automates the manual work of evidence gathering, reducing processing costs by **90%**.

Margin Protection

5-10% revenue protection

Stop leakage. Mitigates the **5-10% revenue loss** associated with unchecked retailer chargebacks.

Strategic Value for Decision Makers

For the CFO

**Cash Preservation.** The Dispute Resolution Agent turns AR into a profit center. It directly improves EBITDA by recovering the 10-20% of deductions we currently write off and accelerates our cash conversion cycle.

For the COO

**Operational Intelligence.** This agent doesn't just fight fines; it exposes why they happen. It gives us the data to fix root causes in our warehouse and logistics, preventing future penalties.

For the Owner

**Asset Protection.** We work too hard to let algorithms steal our margins. This tool is our 'Compliance Shield,' ensuring we fight every single invalid penny deducted, regardless of the claim size.

Why Export Arena

Dispute Resolution Agent is not a standalone tool - it's part of Export Arena's AI & Automation Department as a Service. Pre-trained on global trade nuances, from HS codes to geopolitical risk, it delivers strategic insights tailored to C-suite decision-making. We provide resilience as a service.

See how Dispute Resolution Agent works for your business