Review & Reputation Agent

What is Review & Reputation Agent?

• Omnichannel Reputation Monitoring. Integrates with Google Business API, Trustpilot API, and specialized B2B platforms like G2 and Capterra via n8n or Make.com, acting as a relentless surveillance system that monitors every rating, comment, and testimonial across the digital ecosystem 24/7.
• Automated Lifecycle Management. Automates the entire reputation management lifecycle from solicitation to response and escalation, triggering personalized review requests via WhatsApp Business API the moment a shipment is delivered while using Gemini PRO or Claude Code to draft context-aware responses to incoming reviews.
• Reputational Threat Detection. Filters noise to identify genuine reputational threats and escalates urgent issues directly to your executive team via Slack or Telegram Bot API, transforming reputation management from a reactive headache into a proactive strategic asset that closes the "trust gap" with new international partners.

Replaces:

• Manually checking Trustpilot and Google Reviews
• Copy-pasting "thank you" responses
• Awkward email requests for testimonials
• Spreadsheet tracking of customer sentiment
• Reactive crisis management
• Missed negative feedback on niche trade platforms

Why Review & Reputation Agent?

• Closing the Digital Trust Deficit. In the fragmented world of international trade, trust is the primary currency, yet it is increasingly difficult to earn without a pristine digital record. Research indicates that a strong digital presence, supported by AI-enhanced reviews and certifications, can generate 30% to 35% more inquiries from genuine international buyers. The Review & Reputation Agent systematically builds this asset by ensuring every successful transaction is reflected in your public profile, turning your operational success into a marketing magnet.

• Winning the Dark Funnel Evaluation. Modern B2B buyers conduct approximately 95% of their due diligence and research before they ever contact a sales representative. This creates a "dark funnel" where your competitors are winning deals based solely on your passive digital reputation on platforms like G2 and Capterra. This agent ensures that when a prospect vets your company, they find a responsive, highly-rated organization, effectively winning the evaluation phase before you even know you are being audited.

• Defending Against the Silent Boycott. Reputational erosion is often invisible until it destroys your bottom line, manifesting as a "silent boycott" where buyers quietly de-list suppliers due to perceived risks. By using AI to perform adversarial testing on sentiment and search outputs, this worker detects negative drift immediately. It acts as a "Brand Sentiment Shield," allowing you to neutralize complaints and correct narratives before they result in lost contracts or suspended vendor status.

• Automating Social Capital Accumulation. Collecting testimonials is often a low-priority task for busy logistics teams, yet it is crucial for closing future deals. The Review & Reputation Agent automates the solicitation process, leveraging the 98% open rates of WhatsApp to ask for feedback at the perfect moment. This consistent, automated gathering of social proof builds a formidable barrier to entry for competitors who lack verified customer validation.

How It Works

1. Signal Ingestion and Sentiment Analysis. The worker utilizes n8n or Make.com workflows to continuously scrape and ingest review data from Alibaba, Google Business, Trustpilot, G2, Capterra, and niche trade platforms. It applies NLP-driven sentiment analysis using Gemini PRO to classify every piece of feedback by urgency, topic, and emotional tone. This real-time surveillance gives you instant visibility into your brand health across the entire digital ecosystem.

2. Automated Review Solicitation. The agent monitors your shipment delivery status and triggers personalized review requests via WhatsApp Business API and ManyChat the moment a successful transaction is confirmed. It crafts context-aware messages referencing the specific shipment or service, such as "Your container from Shanghai arrived today, how was your experience?" This timing maximizes positive response rates by capturing sentiment at its peak.

3. Context-Aware Response Generation. Using Claude Code, the agent drafts professional, brand-aligned responses to every incoming review within minutes. For positive reviews, it generates personalized thank-you messages. For negative feedback, it produces empathetic, solution-oriented responses while simultaneously escalating the issue to the appropriate team via Slack or the Telegram Bot API for immediate resolution.

4. Reputation Intelligence Reporting. The agent compiles weekly sentiment dashboards that track Net Promoter Score, review velocity, platform-specific ratings, and competitive benchmarks. It identifies emerging trends in customer feedback and alerts leadership to reputational risks before they escalate. This continuous intelligence loop transforms raw review data into actionable strategic insights for your executive team.

Get Started

Your digital reputation is being evaluated right now by prospects you have never spoken to. Deploy the Review & Reputation Agent today to take control of your brand narrative and turn every successful shipment into verified social proof. Book your strategy call now to build a reputation engine that wins deals before your sales team picks up the phone.