What types of tickets can it resolve?

Routine issues with predictable resolution paths - order status, shipping changes, refunds, account updates, password resets, and similar requests.

How does it know when to escalate?

The agent identifies complexity signals - policy exceptions, customer frustration, unusual circumstances - and escalates with full context for human handling.

Can it process refunds and credits?

Yes. The agent connects to payment and order systems to execute authorized transactions within defined policy limits.

What about customer tone and empathy?

The agent maintains appropriate tone and empathy in communications. It detects frustrated customers and can escalate proactively when human touch is needed.

How is quality monitored?

All resolutions are logged with outcome tracking. Regular audits and customer satisfaction surveys ensure quality standards are maintained.

Customer Issue Agent | AI Workers

Customer Issue Agent is an AI worker that resolves support tickets autonomously by accessing backend systems and executing solutions.

It handles 60-80% of routine tickets, freeing human agents for complex cases.

What is Customer Issue Agent?

Autonomous Resolution Engine. The Customer Issue Agent is an AI worker that resolves support tickets end-to-end without human intervention. It investigates issues, accesses backend systems, and executes solutions autonomously for routine cases.
The Resolution Bottleneck. Support teams are overwhelmed with tickets. Agents spend 60% of time on repetitive issues - password resets, order status, shipping changes - that follow predictable resolution paths. This leaves complex cases waiting in queue.
Beyond Chatbots. Unlike FAQ chatbots that deflect with "here's our help article," the agent actually resolves issues. It accesses CRM data, executes refunds, updates shipping addresses, and confirms resolution - handling the full workflow.
Human Escalation. When issues require judgment, empathy, or policy exceptions, the agent escalates with complete context - issue summary, investigation results, and attempted resolutions - ensuring human agents continue efficiently.

Replaces:

Tier 1 ticket handling by human agents for routine issues.

Manual system lookups researching order status or account details.

Copy-paste responses sending templated replies without resolution.

Multi-touch tickets requiring multiple agent interactions.

After-hours ticket backlogs accumulating while support is closed.

Ready to see Customer Issue Agent in action?

Why Customer Issue Agent?

Instant Resolution. Routine tickets are resolved in minutes rather than hours or days. The agent works 24/7, processing tickets continuously without breaks, meetings, or shift changes.
Consistent Quality. Every ticket receives thorough investigation and follows standard resolution procedures. No variability from agent experience, mood, or workload pressure.
Human Focus. By handling 60-80% of routine tickets, the agent frees human agents for complex issues requiring empathy, negotiation, or policy judgment. This improves job satisfaction and reduces burnout.
Scalable Support. The agent handles unlimited tickets simultaneously. Volume spikes from product launches, outages, or seasonal peaks don't create backlogs or require emergency staffing.

How It Works

Workflow Automation

How Customer Issue Agent integrates with your systems

Ticket Resolution Pipeline

Customer ServiceTicket ResolutionAI Agent

Loading workflow...

Receives support tickets, classifies issue type with AI, pulls solution database, drafts resolution steps, applies fixes, and closes tickets.

Ticket Analysis. The agent analyzes incoming tickets to understand the issue, identify relevant data (order numbers, account IDs), and determine the resolution path. It classifies by type, urgency, and complexity.
System Investigation. The agent accesses CRM, order management, and support systems to gather context. It retrieves order history, shipping status, account details, and previous interactions to understand the full picture.
Autonomous Resolution. For routine issues, the agent executes solutions - processing refunds, updating addresses, resending confirmation emails, applying credits. It confirms successful execution before closing tickets.
Customer Communication. The agent drafts personalized response emails explaining the issue, resolution taken, and any follow-up needed. It maintains the company's voice and ensures clear, empathetic communication.

Get Started

Stop letting routine tickets bury your support team. Deploy Customer Issue Agent to resolve common issues autonomously, free human agents for complex cases, and deliver instant resolution that delights customers.

See how Customer Issue Agent works for your business

Core Capabilities

End-to-End Resolution

Investigates issues, accesses backend systems, executes solutions, and confirms resolution without human intervention.

Multi-System Integration

Connects to CRM, order management, and support systems to gather context and execute transactions.

Personalized Communication

Drafts response emails maintaining company voice while explaining issues and resolutions clearly.

Intelligent Escalation

Identifies complex cases requiring human judgment and escalates with complete investigation context.

Who It's For

E-commerce Retailers

To automatically resolve order status inquiries, shipping changes, and return requests during peak shopping seasons.

SaaS Companies

To handle billing inquiries, subscription changes, and account access issues without support team involvement.

Financial Services

To process routine account inquiries and document requests while routing complex issues to specialists.

Value Outcomes

Resolution Rate

60-80% autonomous

Resolve automatically. Handles 60-80% of routine tickets without human intervention.

Response Time

Minutes vs hours

Instant resolution. Routine tickets resolved in minutes rather than hours or days.

Agent Productivity

Higher value work

Focus on complex. Human agents handle only cases requiring judgment, empathy, or exceptions.

Cost Reduction

70% cost reduction

Lower cost-per-ticket. Autonomous resolution costs a fraction of human agent handling.

Strategic Value for Decision Makers

For the CFO

**Cost Efficiency.** By resolving 70% of tickets autonomously, we dramatically reduce cost-per-ticket while maintaining customer satisfaction. Human agents focus on cases that truly need them.

For the COO

**Operational Scale.** Ticket volume spikes no longer mean backlogs or emergency staffing. This agent handles unlimited concurrent tickets, maintaining SLAs regardless of volume.

For the Owner

**Customer Experience.** Customers get instant resolution instead of waiting in queue. This responsiveness builds loyalty and differentiates us from competitors with slow support.

Why Export Arena

Customer Issue Agent is not a standalone tool - it's part of Export Arena's AI & Automation Department as a Service. Pre-trained on global trade nuances, from HS codes to geopolitical risk, it delivers strategic insights tailored to C-suite decision-making. We provide resilience as a service.

See how Customer Issue Agent works for your business